Return Policy

We value your shopping experience and want to ensure you're satisfied with your purchase. If you're not completely happy with your order, you can return your items according to the following return policy.

1. Return Policy Overview

  • We accept return requests within 14 days of the delivery date.
  • Items must be in their original condition, unused, unwashed, and with all original tags and packaging intact.
  • Certain items may not be eligible for return (e.g., intimate wear, swimwear, final sale items). Please refer to the "Non-Returnable Items" section below for details.

2. Return Process

  1. Submit a Return Request: Please submit a return request within 14 days of receiving your order by contacting our customer service at info@egirldoll.com. Include your order number and the reason for the return.
  2. Wait for Approval: We will review your return request and respond within 3 business days to confirm if your item qualifies for a return.
  3. Return Instructions: If approved, you will receive detailed instructions on how to return your item, including the return address.
  4. Ship the Item: Pack the item securely and send it to the provided address. We recommend using a trackable shipping method as we are not responsible for lost or damaged packages.
  5. Processing Time: Once we receive and inspect your returned item, we will process your refund or exchange within 7-10 business days. You will be notified via email once the process is complete.

3. Non-Returnable Items

  • Intimate apparel (e.g., underwear, swimwear)
  • Custom or personalized items
  • Items marked as "Final Sale" or purchased during a clearance event
  • Gift cards

4. Refunds and Exchanges

  • Refunds will be issued to the original payment method.
  • If you prefer an exchange, please indicate this in your return request, and we will do our best to accommodate it based on stock availability.
  • Shipping costs are non-refundable.

5. Exceptions

  • If you receive a defective or incorrect item, please contact us immediately. We will arrange a replacement or a refund at no additional cost to you.

6. Contact Information

For any questions or concerns regarding our return policy, please contact our customer service team at info@egirldoll.com.

    Contact Information 

    Address: 100 Lewis Ave, Grants Pass, OR 97527, United States

    Phone number: +1 7174158548

    Email: info@egirldoll.com