Return And Exchange Policy
Thank you for shopping at Egirldoll. We strive to provide you with high-quality products and a satisfying shopping experience. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
Returns
Eligibility Criteria
To be eligible for a return, please make sure that:
- The item is unused and in the same condition that you received it.
- The item is in its original packaging.
- The return is initiated within 30 days from the date of purchase.
Please note that certain types of items are exempt from being returned, such as customized size and undies.
Initiation Process
To initiate a return, please follow these steps:
- Contact our customer support at info@egirldoll.com to request a Return Authorization (RA) number.
- Clearly state the reason for your return and provide any necessary documentation or images.
Return Shipping
Customers are responsible for the cost of return shipping. Please use a trackable shipping service and consider purchasing shipping insurance to ensure the safe return of your item. We are not responsible for items lost or damaged during the return process.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, ,money will automatically be applied to your original method of payment within 3-5 days.
Exchanges
If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
Contact Us
If you have any questions about our Return Policy, please contact us at info@egirldoll.com.
Thank you for shopping at Egirldoll!