FAQ
1. What is egirldoll?
Egirldoll is an exclusive online store specializing in adorable and fashionable clothing. We curate a unique collection inspired by cute aesthetics, bringing a delightful and stylish touch to our customers.
2. How can I place an order?
Ordering from egirldoll is easy! Simply browse our website, select the items you love, and add them to your cart. Follow the checkout process to enter your shipping information and payment details to complete your purchase.
3. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure payment gateways. Rest assured that your payment information is handled with the utmost security.
4. Can I modify or cancel my order after it's placed?
Unfortunately, once an order is placed, modifications or cancellations may not be possible. Please review your order carefully before confirming the purchase. If you have specific concerns, feel free to contact our customer support.
5. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment on the respective courier's website.
6. What is your return policy?
We want you to be completely satisfied with your purchase. If you're not happy with your order, please refer to our detailed return policy on our website for information on how to initiate a return or exchange.
7. Are there any shipping fees?
Shipping fees may vary based on your location and the shipping method selected. You can view the shipping costs during the checkout process before finalizing your purchase.
8. Do you ship internationally?
Yes, we offer international shipping. Please note that additional customs duties or taxes may apply depending on your country's regulations. Customers are responsible for these fees.
9. How can I contact customer support?
If you have any questions, concerns, or need assistance, our dedicated customer support team is here to help. You can reach us through the "Contact Us" page on our website or by emailing info@egirldoll.com.
10. Do you offer gift cards?
Yes, we do offer gift cards! They make for the perfect gift for doll enthusiasts. You can find our gift cards in various denominations on our website.
We hope this FAQ answers your questions. If you need further assistance, don't hesitate to reach out to our customer support team. Thank you for choosing egirldoll!