FAQ
1. What is Egirldoll?
Egirldoll is an online store specializing in Y2K fashion, dark style clothing, daily wear, shoes, bags, and more. We aim to provide unique and trendy fashion items that cater to various styles and preferences.
2. How can I contact Egirldoll?
You can contact us through our Contact Us page or email us directly at info@egirldoll.com. Our customer service team is available Monday to Friday from 9 AM to 6 PM.
3. What payment methods do you accept?
We accept various payment methods, including Visa, MasterCard, American Express, PayPal, and major debit cards. We also offer options for payment through popular digital wallets.
4. How do I place an order?
To place an order, browse our products, select the items you want, and add them to your cart. Once you’re ready, proceed to checkout and follow the prompts to complete your purchase.
5. How do I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your order on our website or the carrier's site.
6. What is your return policy?
We accept returns within 30 days of purchase. Items must be unworn, unwashed, and in their original condition with tags attached. For more details, please visit our Return Policy page.
7. How do I return an item?
To return an item, please contact our customer service team at info@egirldoll.com with your order number and the reason for the return. We will provide you with a return authorization and instructions on how to send back your items.
8. Do you offer exchanges?
Yes, we offer exchanges for different sizes or colors of the same item. If you would like to exchange an item, please contact us within 30 days of purchase to arrange for the exchange.
9. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately at info@egirldoll.com with your order number and a photo of the item. We will resolve the issue as quickly as possible.
10. How long does shipping take?
Shipping times vary depending on your location. Generally, domestic orders take 3-7 business days, while international orders can take 7-21 business days. Please visit our Shipping Information page for more details.
11. Do you ship internationally?
Yes, we ship internationally. Please note that shipping rates and delivery times may vary based on your location. Customs duties and taxes may apply.
12. How can I cancel or change my order?
If you need to cancel or change your order, please contact us as soon as possible at info@egirldoll.com. Once an order has been processed, we may not be able to make changes.
13. Do you offer gift cards?
Yes, we offer gift cards. Please contact our customer service via info@egirldoll.com
14. How do I use a promo code?
To use a promo code, enter the code at checkout in the designated field and click “Apply.” The discount will be reflected in your total.
15. Do you have a size guide?
Yes, we have a detailed size guide available on each product page. Please refer to the size guide to ensure you select the correct size for your measurements.
16. How do I sign up for your newsletter?
You can sign up for our newsletter by entering your email address in the subscription box at the bottom of our homepage. Stay updated on the latest arrivals, exclusive offers, and more.
17. Can I write a review for a product I purchased?
Yes, we encourage our customers to leave reviews. You can write a review on the product page of the item you purchased. Your feedback helps us improve our products and services.
18. Do you have a loyalty program?
Yes, we have a loyalty program where you can earn points for purchases and other activities.
19. How can I stay updated with Egirldoll’s latest news and offers?
Follow us on social media and sign up for our newsletter to stay updated with the latest news, promotions, and exclusive offers from Egirldoll.
20. What if I have a question that isn’t answered here?
If you have any other questions, please feel free to contact our customer service team at info@egirldoll.com. We are here to help!
We hope this FAQ answers your questions. If you need further assistance, don't hesitate to reach out to our customer support team. Thank you for choosing egirldoll!