Refund Policy

Thank you for shopping at egirldoll! We strive to provide you with high-quality products and a delightful shopping experience. If, for any reason, you are not satisfied with your purchase, we are here to assist you with our Refund Policy.

1. Eligibility for Refund:

To be eligible for a refund, please ensure that:

  • The item is in its original packaging.
  • The item has not been used, damaged, or altered in any way.
  • You have proof of purchase, such as an order confirmation or receipt.
  • The request for a refund is made within 30 days from the date of purchase.

2. Refund Process:

To initiate the refund process, please follow these steps:

  • Contact our customer support team at and provide your order number, the reason for the refund, and any supporting documentation or images.
  • Our customer support team will review your request and guide you through the next steps.
  • If your request is approved, you will be provided with a return authorization and instructions on how to return the item.

3. Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. Please use a trackable shipping service and consider purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refund Processing Time:

Once we receive your returned item, our team will inspect it and notify you of the approval or rejection of your refund. If approved, the refund will be processed within 3-5 business days, and money will be applied to your original method of payment.

5. Non-Refundable Items:

Certain items are non-refundable, including:

  • Custom or personalized items.
  • Gift cards.

6. Contact Information:

If you have any questions about our Refund Policy, please contact us at

We reserve the right to update or modify this Refund Policy at any time without prior notice. Please review this policy periodically for changes.

Thank you for choosing egirldoll! We appreciate your business.


Egirldoll Team

Address: 100 Lewis Ave, Grants Pass, OR 97527, United States

Phone number: +1 7174158548